Service Desk & Project Sync installs statistics

Service Desk and Project Sync — support, delivery and insights on GitHub

Two products in one: a support portal on GitHub Issues with your branding & URL, plus an advanced delivery board on GitHub Projects with SLAs, time tracking, estimates, insights and a shared Timeline — tooling teams usually bolt on separately. Customers raise tickets, vote on feature requests, and track a roadmap; your team gets a repo-backed knowledge base, shared notes, and reporting — all synced to real issues.

Setup

• Install — pick the repositories Service Desk can access. • Sign in with the GitHub account that installed the app — you become the first admin. • Configure Settings: portal name, team, projects, repositories, knowledge base, intake form, end users, SLA. • Invite your team by GitHub login or email address; share the sign-in link with customers. • Connect AI (optional) — set up OAuth from Integrations into Claude or ChatGPT.

How it works

Your desk holds the ticket record and keeps it in step with your GitHub Issues and Projects two ways — tickets, replies and the board. Internal notes are hidden from customers in the portal (pushed to the issue as internal notes, so public on a public repository). Team signs in with GitHub, email or Google; customers via email or Google.

What's included

Customer portal and ticket inbox; a combined desk and development board; internal and external replies on one thread; repo-backed knowledge base and release notes; SLA targets and breach indicators; time tracking, estimates and velocity; team notes; insights, notifications and an installable app; roles, with agents scoped to desk or development.

Plans

Every feature on every plan; prices are on the Pricing tab.

Privacy

Hosted in Azure UK South. We store ticket data (details, descriptions and replies, kept in step with GitHub) and tenant settings — not your source code (only markdown you publish is read). Short-lived tokens; HMAC-validated webhooks. The opt-in AI connector sees your notes (never locked ones), dashboard figures and the tickets you can see — replies only if an admin allows it, never attachments. It never replies to a customer or raises or closes a customer ticket. Content goes only to the AI provider you connect.

Support

• Email: support@woden-ai.com • Privacy/Terms: woden-ai.com/privacy · /terms